Terms of Service

1. Parties and acceptance

This agreement is between Nordyn AI ("we", "us"), established in Sweden, and the business ordering the service ("you", "the customer"). Full company details are provided on request and appear on every invoice.

By ordering the service, creating an account or using the site, you accept these terms. The service is directed at businesses, not consumers.

2. What the service is

Nordyn AI builds, deploys and maintains an AI agent that replies to messages from your customers, answers questions, takes bookings and captures leads on the channels you choose — WhatsApp Business, iMessage and Instagram — and can write bookings straight into Google Calendar or iOS Calendar.

We handle setup, training on your business, connecting the channels and ongoing maintenance. You get access to a client portal where you can follow conversations.

3. Free trial

We offer a three-day free trial. No card is required during the trial and you may cancel at any time at no cost. The trial exists so you can evaluate a real agent in your own business.

If you do not cancel before the trial ends, it converts to a rolling subscription under section 4.

4. Pricing and payment

The base price for the Booking Agent is 695 kr per month, with a one-time setup fee of 4,995 kr. Add-ons are priced as follows:

• iMessage: 600 kr one-time.
• Instagram DM: 1,250 kr one-time plus 100 kr per month.
• iOS Calendar: 600 kr one-time.
• Bokadirekt: 1,250 kr one-time plus 595 kr per month.

All prices are in Swedish kronor and exclude VAT. The setup fee is invoiced on order. The monthly fee is charged in advance each month through our payment provider, Stripe.

In the event of non-payment we may charge default interest under the Swedish Interest Act (1975:635) and the statutory reminder fee, and suspend the service until payment is made.

We may change prices on 30 days’ notice. Changes take effect at the next renewal, and you may cancel before then if you do not accept them.

5. Term and cancellation

The subscription runs monthly and renews automatically. There is no long lock-in.

You may cancel at any time, effective at the end of the current billing period — the service keeps running until then. Fees already paid, including the setup fee, are not refunded except where we have materially failed to perform.

We may terminate on 30 days’ notice, or with immediate effect if you use the service in breach of these terms or applicable law.

6. Your responsibilities

• That the information you give us about your business — services, prices, opening hours — is accurate and kept up to date. The agent answers based on what you told us.
• That you are entitled to communicate with your customers on the channels you connect, and that you have obtained the consents required under marketing law and the GDPR before the agent contacts anyone.
• That you keep your login credentials secure and tell us immediately if you suspect unauthorised access.
• That you do not use the service for unlawful, deceptive or abusive communication, for bulk unsolicited marketing, or in any way that breaches the connected platforms’ terms.

7. Third-party platforms and approvals

The service depends on third-party platforms — including Meta (WhatsApp Business and Instagram), Apple and Google. Their terms, policies, technical limits and fees apply in addition to these terms.

Some channels require approval from the platform provider before they can go live. Instagram and WhatsApp require verification with Meta, which normally takes one to two weeks. We apply and manage the process for you, but we cannot guarantee the outcome or the timeline, because the decision rests with the platform.

If a platform changes its rules, restricts access or withdraws a feature, the service may be affected. We will tell you as soon as we know and do what we reasonably can to offer an alternative.

8. What an AI agent can and cannot do

The agent is built to handle the questions and bookings that are routine in your business, and it hands over to you when something falls outside its scope. But it is built on language models, and that technology can, in rare cases, misread a question or phrase an answer incorrectly.

This is why the free trial matters: you watch the agent handle real customers from day one and can adjust in good time. You can read every conversation at any point in the channel you connected — open your DMs or your WhatsApp and you see exactly what the customer sees.

You remain responsible for your business’s customer communication. We recommend following the agent closely, especially at the start. We are not liable for missed or incorrect bookings caused by a customer giving the agent inaccurate information, by errors in the material you provided to us, or by outages at a third-party platform.

9. Availability and maintenance

We work to keep the service available around the clock, but give no uptime guarantee unless separately agreed in writing. Planned maintenance is scheduled off-peak where possible and announced in advance when it may affect you.

10. Intellectual property

We retain all rights to the platform, the software, our models, our methodology and our brand. You receive a non-exclusive, non-transferable right to use the service for the term of the agreement.

You retain all rights to your own content — your business information, your customer data and your conversations. We do not use your content to train models for other customers.

11. Limitation of liability

Our total liability to you is, to the extent permitted by law, limited to the fees you paid for the service in the twelve months preceding the event giving rise to the claim.

We are not liable for indirect loss, such as lost profit, lost business, lost goodwill or data loss, unless caused by gross negligence or wilful misconduct.

Nothing in these terms limits liability that may not be limited under mandatory law.

12. Personal data

Our processing of personal data is described in our privacy policy. Where we process personal data on your behalf, you are the controller and we are the processor. A data processing agreement is entered into on order and can be requested at any time at info@nordynai.se.

13. Changes to these terms

We may update these terms. Material changes are notified by email at least 30 days in advance. Continued use after a change takes effect means you accept the new terms. If you do not accept them, you may cancel before they come into force.

14. Governing law and disputes

This agreement is governed by Swedish law, excluding its conflict-of-law rules.

Disputes shall first be addressed through negotiation between the parties. Failing resolution, they shall be settled by the general courts, with Stockholm District Court as the court of first instance.

15. Contact

Questions about these terms? Email info@nordynai.se or call +46 76 067 89 37.